Contract: Permanent

Location: Hybrid (Head Office: Quorum Business Park, Newcastle upon Tyne)

This is a hybrid working role, so you’ll need to be able to work from our Head Office once a week

Hours per week: 37

Salary: £28,500

About the role

We’re looking for a dynamic Website Officer with proven digital / communications experience to help us maintain our ncfe.org.uk website, driving marketing campaigns through digital content and lead generation, and ensuring accurate and supportive customer information across the site.

The role sits in the Brand, Communication and Partnerships Directorate, which consists of PR, inter-nal comms, content, brand, advertising, marketing, design, video and events professionals.

The successful candidate will work in a fast-paced environment and play a pivotal role in updating and maintaining website content and measuring and analysing performance. You will support stakeholders by actioning website content requests, and work in conjunction with the digital, marketing ops and design teams on the creation, execution and delivery of tactical marketing plans and campaigns.

How you’ll make an impact: 

• Supporting best-in-class integrated marketing campaigns, aligned to business requirements to drive ROI, through the publication, maintenance and measurement of product and campaign landing pages, ensuring content is relevant, accurate, optimized for search, and generates leads.
• Responding to and managing Service Desk tickets for web updates from across the business, prioritising tasks, working in partnership with stakeholders within the agreed SLA response times
• Using GA4 to analyse web performance and user activity, identify and report on high-performing content, and identify and take remedial action on underperforming content
• Supporting with site health metrics and maintenance of our KPIs, using Site Improve to identify broken links and accessibility issues, and take appropriate remedial action

We’d love to hear from you if you offer the following:

• Degree qualified or vocational equivalent in digital marketing/communications/web related field.
• Demonstrable experience working in a similar or comparable role.
• Excellent SEO and GEO understanding and capabilities.
• Excellent attention to detail and able to work accurately.
• Experience of working with website content and CMS tools.
• Experience of using Google Analytics, with the ability to interpret and report on data.
• Have a creative and analytical approach to testing CTAs and conversions.
• Excellent time management and organisational skills/ability to work to tight deadlines.

Feeling inspired? Read the full Job Description 

What will we offer you in return? 

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Life at NCFE page which covers financial, physical and mental health support, time off and your development.  

• Annual leave starting at 25 days and increasing up to 30 days with length of service
• 8 bank holidays and an additional 3 days off during the Christmas closure 
• YOU celebration day to celebrate your birthday or another life event  
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing 
• Learning and Wellbeing fund of up to £200 per year 
• £400 towards any NCFE accredited qualifications per year  
• Up to 20 Volunteering hours per year 
• Flexible working culture with a hybrid working approach  
• Early finish on a Friday at 4:30pm to start your weekend early  
• Health cash plan through Westfield to claim towards health costs such as dental and optical  
• Tech and Home scheme with savings at Currys and IKEA  
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling  
• Pension of up to 9% employer contribution when you contribute 3%   
• Death in service payment worth 4 x your salary 

In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE. 

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Friday 10 July 2026 

Interview Date; Wednesday 22 July 2026

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. 

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.