Contract: Permanent

Location: Head Office: Quorum Business Park, Newcastle upon Tyne

Hours per week: 22.2 (Monday - Wednesday  8:30am - 4:30pm) 

Salary: Up to £14,836.20 (FTE: £24,727) depending on experience 

About the role

We’re excited to be looking for a Receptionist to join our Facilities team.

As first point of contact, you’ll be the friendly and professional face of our organisation, providing a positive experience for tenants, visitors and colleagues.

You’ll contribute to the seamless operation of our building by delivering exceptional reception and administration support, ensuring everything runs smoothly daily.

This role is much more than just a front desk position – it’s an opportunity to be at the core of a vibrant, multi-tenant environment. Your organisational skills, customer service expertise, and proactive mindset will help create a seamless, efficient, and welcoming workplace. You’ll play a key part in fostering a “one team” culture, supporting the organisation’s strategic objectives while maintaining a warm and professional atmosphere for everyone who interacts with us.

How you’ll make an impact:

• Being the first point of contact to greet and welcome visitors, notify the relevant person of their arrival, and ensuring any necessary building visitation inductions are completed when required
• Managing the reception, answering incoming calls and directing them to the appropriate person or department
• Processing incoming and outgoing mail, including tracked, signed for international and processing a range of courier consignments
• Managing the access to the building through an access key card system
• Monitoring and actioning all service desk requests within the agreed SLA
• Maintaining appropriate levels of office stationery by ordering supplies as needed and ensuring the stock room is well-organised
• Performing general administrative duties to support the wider Facilities team
• Ensuring ground floor meeting rooms are stocked and supplied and act as point of contact for maintenance and technical issues, referring to appropriate teams

We’d love to hear from you if you offer the following:

• Exceptional customer service and communication skills
• Experience of working in a busy reception/admin role
• Attention to detail and the ability to work accurately
• Ability to manage own workload and achieve deadlines/SLAs
• Excellent written and oral communication skills, including good grammar and spelling.
• Experience in using various office applications such as Outlook, Excel and Word

Feeling inspired? Read the full Job Description

What will we offer you in return? 

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Life at NCFE page which covers financial, physical and mental health support, time off and your development.  

• Annual leave starting at 25 days and increasing up to 30 days with length of service 
• 8 bank holidays and an additional 3 days off during the Christmas closure 

• YOU celebration day to celebrate your birthday or another life event  

• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing 

• Learning and Wellbeing fund of up to £200 per year 

• £400 towards any NCFE accredited qualifications per year  

• Up to 20 Volunteering hours per year 

• Flexible working culture with a hybrid working approach  

• Early finish on a Friday at 4:30pm to start your weekend early  

• Health cash plan through Westfield to claim towards health costs such as dental and optical  

• Tech and Home scheme with savings at Currys and IKEA  

• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling  

• Pension of up to 9% employer contribution when you contribute 3%   

• Death in service payment worth 4 x your salary 

In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE. 

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Monday 27 April 2026

Interview Date: w/c 4 May 2026 

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.  

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.