Contract: Permanent

Location: Hybrid / Quorum Business Park, Newcastle upon Tyne 

This is a hybrid working role, so you’ll need to be able to work from our Head Office once a week

Hours per week: 37 

Salary: Up to £30,000 depending on experience 

About the role

We’re excited to be looking for an Administration Leader to join our External Quality Assurance team.

The External Quality Assurance team is responsible for managing and maintaining the integrity of the assessment processes of all NCFE and CACHE qualifications, both in-house and at our approved centres. We work with several teams during the assessment process supporting the development and design of assessment through to the delivery and examination stages.

The Administration Leader within the External Quality Assurance department is responsible for managing a team of Quality Assurance Administrators (QAAs) who carry out daily tasks to ensure NCFE’s new centre approvals, additional product approvals, allocations and national training event processes are carried out appropriately and in line with company Service Level Agreements.

How you’ll make an impact:

• Responsible for the line management, including performance management, of a team of QAAs
• Responsible for efficient delivery of external quality assurance activity including recruitment, training, and ongoing development of QAAs
• Accountable for providing administrative support to the External Quality Assurance team as appropriate to ensure effective delivery of new centre and additional product approvals, External Quality Assurer (EQA) allocations and events
• Accountable for resolving queries/complaints, providing recommendations to address any identified issues or improve processes, and providing root cause analysis on customer issues when required (processes specific to role requirements)
• Accountable for completion of own and team workload through accurate forecasting and efficient delivery of QA processes to ensure delivery of exceptional customer service along with meeting internal and external timescales (processes specific to role requirements)

We’d love to hear from you if you offer the following:

• Experience of line management or supervising others including performance management and coaching
• Competent to present findings and provide justified recommendations (e.g., report writing, group discussions) to high standard of accuracy
• Ability to work in challenging circumstances
• Capable of working with a variety of stakeholders at different levels and be confident negotiating and influencing others
• Able to prioritise work and meet tight deadlines 

Feeling inspired? Read the full Job Description to find out more.

At NCFE, our people managers play a crucial role in creating a positive colleague experience by prioritising their people to drive an engaged always learning culture, develop and retain talent and achieve results. Our Line Manager Responsibilities can be found here.   

What will we offer you in return? 

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.  

• Annual leave starting at 25 days and increasing up to 30 days with length of service 
• 8 bank holidays and an additional 3 days off during the Christmas closure 
• YOU celebration day to celebrate your birthday or another life event  
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing 
• Learning and Wellbeing fund of up to £200 per year 
• £400 towards any NCFE accredited qualifications per year  
• Up to 20 Volunteering hours per year 
• Flexible working culture with a hybrid working approach  
• Early finish on a Friday at 4:30pm to start your weekend early  
• Health cash plan through Westfield to claim towards health costs such as dental and optical  
• Tech and Home scheme with savings at Currys and IKEA  
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling  
• Pension of up to 9% employer contribution when you contribute 3%   
• Death in service payment worth 4 x your salary 

In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE.

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Tuesday 10 March 2026

Interview Date: Monday 16 March 2026

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. 

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.