Contract: Permanent

Location: Hybrid / Quorum Business Park, Newcastle upon Tyne 

This is a hybrid working role, so you’ll need to be able to work from our Head Office twice a week

Hours per week: 37 

Salary: Up to £41,000, depending on experience

About the role

We’re looking for a Resilience Manager to join our Audit, Risk and Assurance team to shape and deliver a strong resilience framework that supports quality, risk management, assurance, and business continuity.

You’ll offer clear insight and guidance to senior leaders, helping ensure risks are understood, managed, and aligned with strategic goals. By applying quality standards and assurance principles, you’ll support long-term success. Therefore, this role is suitable if you have experience in proactive quality, risk, assurance, or governance roles that uses evidence-based approaches to strengthen resilience and drive organisational improvement.

How you’ll make an impact: 

• Improving resilience by aligning assurance activities with regulations and best practice
• Leading incident reviews, identifying root causes, and using data to prevent future issues 
• Maintaining and testing continuity plans and running scenario exercises with senior stakeholders to strengthen response capability
• Identifying and addressing resilience gaps by applying lessons from incidents and testing to future planning 
• Providing clear risk reports and strategic advice to leadership, supporting compliance and long-term goals

We’d love to hear from you if you offer the following: 

• Proven experience in leading and managing teams
• Strong planning skills with the ability to balance strategy and operational delivery
• Strong analytical thinking and problem-solving, including root cause analysis
• Effective communication skills with the ability to influence and build strong relationships
• Accountability, integrity, and transparency in decision-making
• Experience in managing multi-stakeholder projects and handling high-pressure situations

Feeling inspired? Read the full Job Description to find out more.

What will we offer you in return? 

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Life at NCFE page which covers financial, physical and mental health support, time off and your development.  

• Annual leave starting at 25 days and increasing up to 30 days with length of service
• 8 bank holidays and an additional 3 days off during the Christmas closure 
• YOU celebration day to celebrate your birthday or another life event  
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing 
• Learning and Wellbeing fund of up to £200 per year 
• £400 towards any NCFE accredited qualifications per year  
• Up to 20 Volunteering hours per year 
• Flexible working culture with a hybrid working approach  
• Early finish on a Friday at 4:30pm to start your weekend early  
• Health cash plan through Westfield to claim towards health costs such as dental and optical  
• Tech and Home scheme with savings at Currys and IKEA  
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling  
• Pension of up to 9% employer contribution when you contribute 3%   
• Death in service payment worth 4 x your salary 

In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE. 

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Monday 3 November 2025

Interview Date: Wednesday 12 and Friday 14 November 2025

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. 

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.