Contract: Permanent

Location: Hybrid / Quorum Business Park, Newcastle upon Tyne 

This is a hybrid working role, so you’ll need to be able to work from our Head Office twice a week

Hours per week: 37 

Salary: Up to £41,000, depending on experience

About the role

We’re excited to be looking for a Resilience Manager to join our Audit, Risk and Assurance team to develop and implement a robust organisational resilience framework, encompassing risk management, assurance, and business continuity.

You’ll provide clear insight and guidance to the leadership team, ensuring risks are understood, managed, and aligned with strategic priorities. By embedding standards, quality, and assurance principles, you’ll support the organisation in achieving it's objectives. The role requires a collaborative, accountable, and evidence-driven approach to safeguard compliance, strengthen resilience, and deliver lasting organisational improvement. 

How you’ll make an impact: 

• Driving continuous improvement through assurance activities, conducting scenario analysis, aligning practices with regulatory requirements and industry best practice, and building resilience into core business processes
• Leading investigations and post-incident reviews, identifying root causes, implementing corrective actions, and using insights from incident data and trends to inform future planning and mitigate recurrence
• Maintaining and regularly testing contingency, recovery, and business continuity plans, ensuring they reflect organisational priorities and external dependencies, and lead scenario exercises with senior leaders and stakeholders to validate readiness and strengthen response capability
• Identifying and closing systemic resilience gaps, embedding lessons learned from testing and live incidents into future planning to enhance preparedness for emerging risks and ensure operational continuity
• Providing high-quality risk and assurance reporting to senior leadership, offering strategic advice on emerging risks, demonstrating control effectiveness to regulators and auditors, and ensuring compliance with regulatory standards while enabling the achievement of strategic objectives

We’d love to hear from you if you offer the following: 

• Proven leadership and people management experience
• Strong organisational and planning skills, with the ability to balance strategic priorities and operational delivery
• Significant experience in risk management, assurance or governance roles (ideally in a regulated environment)
• Knowledge of incident management, business continuity and resilience frameworks
• Strong analytical and problem-solving skills, including root cause analysis
• Excellent communication and influencing skills, with the ability to build strong collaborative relationships
• Experience in streamlining or simplifying risk and assurance processes to improve efficiency
• High levels of accountability, integrity and transparency in decision-making.
• Experience in coordinating multi-stakeholder projects and responding to high-pressure situations, including acting as Incident Manager

Feeling inspired? Read the full Job Description to find out more.

What will we offer you in return? 

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Life at NCFE page which covers financial, physical and mental health support, time off and your development.  

• Annual leave starting at 25 days and increasing up to 30 days with length of service
• 8 bank holidays and an additional 3 days off during the Christmas closure 
• YOU celebration day to celebrate your birthday or another life event  
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing 
• Learning and Wellbeing fund of up to £200 per year 
• £400 towards any NCFE accredited qualifications per year  
• Up to 20 Volunteering hours per year 
• Flexible working culture with a hybrid working approach  
• Early finish on a Friday at 4:30pm to start your weekend early  
• Health cash plan through Westfield to claim towards health costs such as dental and optical  
• Tech and Home scheme with savings at Currys and IKEA  
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling  
• Pension of up to 9% employer contribution when you contribute 3%   
• Death in service payment worth 4 x your salary 

In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE. 

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Friday 17 October 2025

Interview Date: Tuesday 21 and Friday 24 October 2025

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. 

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.