Contract: Fixed term – until end of October 2025 (with potential extension based on business need)

Location: Hybrid / Quorum Business Park, Newcastle upon Tyne 

This is a hybrid working role, so you’ll need to be able to work from our Head Office once a week

Hours per week: 37

Salary: Up to £33,530, depending on experience

About the role

We’re excited to be looking for a Sales and Customer Experience Project Officer to join our Group Sales team to help our continued improvement in serving our customers.

The Group Sales teams are responsible for the generation and retention of income from customers across the Awarding, Schools and Skills Assessment product lines and link closely with all customer facing teams across the organisation.

You’ll be given exposure to a really exciting time of change, as we continue to evolve as an organisation.  We are always looking to improve on how we engage with and retain our customers and this role will play a really important part in that.

How you'll make an impact:

• Helping to ensure that all customers have a consistently positive experience
• Ensuring the ongoing CMT (CRM) project takes into account the needs of all customers
• Leading and presenting research across a range of sectors into various aspects of sales (including lead generation and sales incentive models)
• Contributing to the ongoing development of a successful team 

We'd love to hear from you if you offer the following:

• Experience of working in an Awarding Organisation or related Education environment
• Experience of working on change projects including systems change
• Understanding of project management principles
• Ability to research and analyse detailed information to create reports and make recommendations
• Experience of sales and / or customer service / experience operations

Feeling inspired? Read the full Job Description to find out more.

What will we offer you in return? 

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.  

• Annual leave starting at 25 days and increasing up to 30 days with length of service 

• 8 bank holidays and an additional 3 days off during the Christmas closure 

• YOU celebration day to celebrate your birthday or another life event  

• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing 

• Learning and Wellbeing fund of up to £200 per year 

• £400 towards any NCFE accredited qualifications per year  

• Up to 20 Volunteering hours per year 

• Flexible working culture with a hybrid working approach  

• Early finish on a Friday at 4:30pm to start your weekend early  

• Health cash plan through Westfield to claim towards health costs such as dental and optical  

• Tech and Home scheme with savings at Currys and IKEA  

• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling  

• Pension of up to 9% employer contribution when you contribute 3%   

• Death in service payment worth 4 x your salary 

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Friday 21 March 2025

Interview Date: Monday 31 March 2025

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. 

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.