Contract: Permanent

Location: Home based

Hours per week: 37

Salary: Up to £28,000, depending on experience

About the role

We’re excited to be looking for a Relationship Coordinator to join our EPA Relationship team to work an allocated caseload of our customers, providing support throughout the end to end EPA Journey.

The purpose of End Point Assessment is to deliver positive, fair and rigorous End Point Assessments to apprentices across England whilst upholding compliance with regulatory requirements. The NCFE EPA team is responsible for managing and maintaining the integrity of End Point Assessment and providing positive experiences to the recipients of this service.

You’ll support the team by providing timely and effective support across a range of activities in line with our team objectives. You’ll take customer calls, working with confidential data across a wide variety of systems and working directly with customers across allocated accounts to provide guidance and support.

How you’ll make an impact: 

• Establishing and maintaining positive and professional relationship with new customers
• Developing an onboarding and support plan for each customer based on an initial diagnostic process
• Securing agreement to the plan from customers, with each plan having timescales and accountability for each action defined
• Delivering/facilitating support where required to allocated customers

We’d love to hear from you if you offer the following: 

• Experience within a customer facing advisory role
• Ability to communicate with and influence stakeholders
• Proven ability to manage multiple activities simultaneously, while maintaining attention to detail
• Effective communication skills, using technology to good effect
• Ability to prioritise and meet deadlines

Feeling inspired? Read the full Job Description to find out more.

What will we offer you in return? 

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.  

• Annual leave starting at 25 days and increasing up to 30 days with length of service 
• 8 bank holidays and an additional 3 days off during the Christmas closure 
• YOU celebration day to celebrate your birthday or another life event  
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing 
• Learning and Wellbeing fund of up to £200 per year 
• £400 towards any NCFE accredited qualifications per year  
• Up to 20 Volunteering hours per year 
• Flexible working culture with a hybrid working approach  
• Early finish on a Friday at 4:30pm to start your weekend early  
• Health cash plan through Westfield to claim towards health costs such as dental and optical  
• Tech and Home scheme with savings at Currys and IKEA  
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling  
• Pension of up to 9% employer contribution when you contribute 3%   
• Death in service payment worth 4 x your salary 

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Monday 3 March 2025

Interview Date: Monday 10 March 2025

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.  

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.