Contract: Permanent

Location: Hybrid (Head Office: Quorum Business Park, Newcastle upon Tyne)

This is a hybrid working role, so you’ll need to be able to work from our Head Office 1-2 times a week

Hours per week: 37

Salary: Up to £38,000, depending on experience

About the role

We’re excited to be looking for an experienced Website Marketing Manager to join our team to lead on the delivery of a first-class website experience for NCFE customers and web visitors.

You’ll work in a fast-paced digital marketing environment and play a pivotal role in overseeing and managing the daily operations of the website including design, development, performance optimisation, and continuous improvement.

How you’ll make an impact:

• Managing the web service desk to review and complete content update requests from across the business, working with the Web Marketing Officer on timely delivery and completion.
• Accountability for the delivery of our content plan collaborating with various business owners to ensure content is refreshed, up to date and consistent with brand messaging and our visual identity
• Leading on analysis of SEO performance and provide insights and recommendations to improve user engagement, conversion rates, and overall effectiveness
• Analysing website performance data, using insights to make data-driven decisions for content updates and site improvements and to report against agreed KPI’s.
• Monitoring of voice of the customer web survey feedback, analysing monthly stats on customer effort, satisfaction and NPS and sharing user feedback with stakeholders, channeling the insight into our CI plans.

We’d love to hear from you if you offer the following:

• Bachelor’s degree or equivalent in Web Design, Computer Science, Digital Marketing, or a related field, or equivalent in work experience.
• Proven experience working in a similar role on website management, with a strong portfolio of successful website projects.
• Significant experience of working with multiple content management systems and web design tools, and a strong working knowledge of HTML.
• Proven experience of using Google Analytics, both implementing across content and reporting.
• Demonstrable knowledge of SEO best practice and tools.

Feeling inspired? Read the full Job Description 

What will we offer you in return? 

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.  

• Annual leave starting at 25 days and increasing up to 30 days with length of service 

• 8 bank holidays and an additional 3 days off during the Christmas closure 

• YOU celebration day to celebrate your birthday or another life event  

• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing 

• Learning and Wellbeing fund of up to £200 per year 

• £400 towards any NCFE accredited qualifications per year  

• Up to 20 Volunteering hours per year 

• Flexible working culture with a hybrid working approach  

• Early finish on a Friday at 4:30pm to start your weekend early  

• Health cash plan through Westfield to claim towards health costs such as dental and optical  

• Tech and Home scheme with savings at Currys and IKEA  

• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling  

• Pension of up to 9% employer contribution when you contribute 3%   

• Death in service payment worth 4 x your salary  

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Friday 3 January 2025 

Interview Date: Wednesday 15 January 2025

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. 

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.