Contract: Permanent

Location: (Mansfield Office, 1^st Floor, Ransom Wood Business Park, Mansfield. NG21 0HJ)

Hours per week: 37 (Office Hours Monday-Friday)

Salary: Up to £22,671 per annum, depending on experience

About the role

We’re excited to be looking for a Customer Engagement Advisor to join our Skills Assessment team.

The role of Customer Engagement Advisor is critical to the success of NCFEs ambitious income growth targets. You’ll be part of a team responsible for the growth, retention and New Business of our Skills Assessment products and the wider NCFE products and services on offer being able to offer our NCFE products through our targeted Verticals and Sectors. 

The position requires a professional attitude and commitment to achieving business objectives. Our team are service experts with a wide knowledge of the business and the education market, they are driven by delivering exceptional service to our customers as well as identifying and following up new business opportunities to generate additional revenue.

How you’ll make an impact:

• Actively engaging with inbound and outbound customers providing a first-class service to all customers, stakeholders, partners and platform users
• Providing product information, handling training enquiries, responding to business enquiries
• Processing contract orders, support with general administration and technical advice

We’d love to hear from you if you offer the following:

• Experience of working in a client-driven environment with proven ability in a sales environment, able to identify sales and closed sales opportunities
• Demonstrable experience in Customer Service
• Strong customer retention skills
• Forecasting and pipeline management
• Able to perform against KPI’s and targets
• Experienced in using data to support tactical activity
• Strong oral and written communication skills
• Proficient in programs including MS Office, Teams and Excel
• Experience working on a CRM system

Feeling inspired? Read the full Job Description to find out more.

What will we offer you in return? 

You’ll have access to a fantastic range of benefits which support your personal development and wellbeing, including:

• A minimum of 25 days annual leave, plus 8 bank holidays
• An additional 3 days off during the Christmas closure
• £200 personal development allowance annually
• £400 towards any NCFE accredited qualifications annually
• Two hours a month to spend on personal development
• Free learning resources on our in-house 'Learning to Grow' platform
• A flexible and hybrid approach to working
• Westfield Health Cash Plan worth up to the value of £635
• Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions   
• Doctor Line - same day appointments  
• Company Pension, employer’s contribution up to 9% when you contribute 3%
• Life Assurance (4 x basic salary)  
• Discretionary bonus scheme

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Monday 6 May 2024

Interview Date: 1st stage interviews will be held on Friday 10 May (initial screening calls) 2nd stage interviews will be held on Friday 17 May in our Mansfield Office

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.  

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.