• Operations & Quality Improvement Coordinator - NCFE Apprenticeship Services

    Job Locations UK-Newcastle
    Posted Date 1 week ago(5/17/2019 8:22 AM)
    # of Openings
  • Overview

    Operations & Quality Improvement Coordinator - NCFE Apprenticeship Services  

    Contract: Permanent

    Location: Homebased (Required to visit Newcastle Head Office every 2 months)  

    Salary: Up to £34,500


    Job Description


    NCFE Apprenticeship Services is leading the way in end-point assessment. Part of the wider NCFE Group and one of the UK’s fastest growing, most innovative qualification awarding organisations, we are looking for an Operations & Quality Improvement Coordinator to join our team.


    A bit about the job…

    The Operations & Quality Improvement Coordinator Support the Operations Manager and delivery teams to improve operational performance, productivity and efficiency through performance and quality monitoring and management

    Lead and facilitate quality improvement activities across the business, demonstrating clear and positive impact on compliance, quality and service metrics.

    Monitor performance against Service Level Agreement (SLA) Key Performance Indicators and other agreed quality measures, identifying performance trends, sharing best practice and implementing improvement plans where required.


    A bit about you…

    You will have a high level of attention detail and be accuracy orientated. A self-motivator who is passionate about making a difference in the field of apprenticeships. An organised individual with the ability to flex across demands and manage deadlines.


    Skills & Knowledge

    Knowledge and skills in driving/facilitating operational performance and quality improvements

    Skilled in leading and co-ordinating people development activity to contribute to performance improvements

    Knowledge of EPA assessment activities and methodologies

    Understanding of the changes from apprenticeship frameworks to standards

    Prioritising and processing large volumes of work whilst maintaining accuracy

    Well organised and able to support multiple team members

    Full knowledge of the Microsoft Office suite

    Have excellent time management and organisational skills and are able to work independently

    Have excellent communication and interpersonal skills

    Have an understanding of Ofqual requirements and any other regulators including Industry bodies


    A bit about us…

    NCFE Apprenticeship Services is an approved End Point Assessment Organisation (approved by Education and Skills Funding Agency - ESFA) to deliver end-point assessment across a range of Apprenticeship standards. Our primary goal is to drive the quality of apprenticeships by:-

    Improving outcomes through reliable, expert assessment services

    Building value through enhancing the integrity of Apprenticeships

    Making a positive difference for both the apprentices and businesses we support


    Why join us now?

    A competitive salary and benefits package.

    Joining a passionate team with a sense of humour.

    Daily inspiration of exposure to lots of interesting and passionate people who work for us.

    ‘That Friday feeling’ - all our employees work Monday to Friday 37 hours and have their

    weekends off.



    Interested? Here’s what you need to know…

    If you would like to find out more or apply to become our Operations & Quality Improvement Coordinator, we would love to hear from you!  Please apply online directly through our website by uploading your current CV and covering letter as one document highlighting your skills and experience which make you suitable for this role.


    The closing date for this vacancy is Friday 31st May 





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