• QA Customer Compliance Officer (x2)

    Job Locations UK-Newcastle
    Posted Date 2 weeks ago(5/13/2019 8:51 AM)
    # of Openings
  • Overview

    Contract Type: Permanent

    Location: Newcastle upon Tyne

    Hours: 37 hours per week 

    Salary: £23,000 - £26,000 (based on experience) 


    Please click the following link for the Job Description. 


    NCFE, one of the UK’s leading fastest growing, most innovative qualification awarding organisations has an exciting new opportunity for 2 QA Customer Compliance Officers.


    A bit about the job…

    The Quality Assurance team is responsible for managing and maintaining the integrity of the assessment processes of all NCFE and CACHE qualifications, both in-house and at our approved centres.

    Reporting to the QA Manager (Customer Compliance and Investigations), the Customer Compliance Officer is responsible for the centre investigations process and for ensuring any issues are resolved in line with the relevant processes and policies.

    The role is responsible for ensuring fact find investigations are completed and issues are escalated where necessary. The role helps in the identification and resolution of poor performance, maladministration and malpractice by providing advisory support, action plans, sanctions and corrective measures to customers.

    The post holder will conduct initial fact finds and investigations and will lead on more serious or complicated cases where escalation is necessary. The post holder will also ensure appropriate monitoring is in place and follow up the implementation of corrective action plans with centres.

    Finally, the post holder will be required to supply information to the Compliance team where regulatory breaches have occurred or may occur and provide centre profiles and supporting recommendations where termination of centre agreements may be required due to a breach in the Centre Agreement or for commercial purposes.


    A bit about you…

    • Knowledge or experience of working in compliance / regulated process and procedural driven environment
    • Demonstrable word processing, spreadsheet and email skills
    • Analytical skills
    • Excellent communication and presentation skills
    • Excellent interpersonal skills, ability to work with diverse personality types
    • Excellent letter and report writing skills
    • Negotiation and influencing skills
    • Planning and organising skills
    • Educated to at least level 3 or significant experience of carrying out a similar role
    • Level 2 in English
    • Significant experience carrying out a similar role

    Why NCFE?

    • A competitive salary and benefits package.
    • Joining a passionate team with a sense of humour.
    • Daily inspiration of exposure to lots of interesting and passionate people who work for us.
    • ‘That Friday feeling’ - all our employees work Monday to Friday 37 hours and have their weekends off.
    • Festive Cheer – an additional 3 days off at Christmas.


    Interested? Here’s what you need to know…

    If you think you have the skills to become a QA Customer Compliance Officer at NCFE, we’d love to hear from you!

    Apply online directly through our website with your current CV and a covering letter detailing the skills and relevant work experience which makes you suitable for the role.

    Applications submitted through a jobs board only and not through our website will not be considered.


    The closing date for this vacancy will be Wednesday 29th May


    Interviews will be held on 6th or 7th June


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